Confidential OTA Client

The client operated a large regional headquarters designed for full occupancy, then asked its people to return three days a week without deciding which three.

We combined twelve weeks of access-control data with an all-staff workstyle survey and observational studies of meeting rooms and focus areas. The data showed collaboration peaking mid-week while Mondays and Fridays stayed below a third of capacity.

The resulting policy set fixed team anchor days, converted two under-used floors into bookable project space, and reduced assigned desks without a single reported seating shortfall.